Description:

We are currently seeking a motivated and detail-oriented Recovery Specialist to join our team. The Recovery Specialist is responsible for managing the recovery of charged-off accounts, including repossessions, bankruptcies, and other delinquent or non-performing loans. This role is essential to minimizing losses and maintaining the financial integrity of our credit union.

Role:

Preserves Credit Union assets by controlling delinquent accounts, collecting delinquent loan payments, counseling with members, and/or recovering collateral.

Essential Functions & Responsibilities:

• Contacts delinquent accounts by phone, text, and mail. Advises and counsels members of necessary actions and strategies for debt repayment.
• Takes appropriate action to bring account to a current status. As necessary, helps members create custom payment plans to repay the Credit Union.
• Analyzes financial situation of delinquent borrowers; makes recommendations to repossess collateral when other arrangements to bring the loan current are unsuccessful.
• Sets up and maintains accurate files and reports on all collection's activity.
• Testifies at legal proceedings as required.
• Stays current on collection process knowledge and trends in loan underwriting that contribute to delinquent/charged-off loans.
• Performs other job-related duties as assigned

Requirements:

• Minimum 1–2 years of experience in collections, recovery, or a related financial services role
• Strong communication and negotiation skills
• Knowledge of credit union policies, recovery procedures, and applicable laws
• Ability to manage multiple priorities in a fast-paced environment
• Detail-oriented with excellent organizational skills
• Proficient in Microsoft Office and collection/recovery software systems
• Talks to others to convey information effectively.
• Maintains confidentiality related to Credit Union operations and work-related information.
• Computer operating systems; e.g. Microsoft Windows desired.

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